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Insurance Verification Team Lead

2 months ago

Orlando, Florida, United States TalentBridge Full time
Job Title: Insurance Verification Team Lead

We are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are met, and maintaining high-quality service for our clients.

Key Responsibilities:
  • Provide clear guidance to team members on processing Benefit Investigations.
  • Support and coach team members to resolve issues and complete benefit investigations successfully.
  • Regularly assess the job performance of seasonal employees to ensure adherence to client service level agreements.
  • Monitor daily employee production to meet or exceed performance and quality standards.
  • Assist in training seasonal Reimbursement Specialists to achieve performance benchmarks for benefit verifications.
  • Escalate issues to the Supervisor as needed.
  • Contribute to the creation of training documents to enhance the training process for team members.
  • Maintain open communication with staff to address concerns, provide support, and foster a positive work environment.
  • Proactively identify and propose solutions to program challenges to the Supervisor.
  • Maintain positive relationships with both internal and external customers.
Requirements:
  • Minimum of 2 years in a specialty pharmacy, medical insurance, reimbursement hub, physician's office, healthcare setting, or insurance background preferred.
  • Experience in processing benefit investigations in a fast-paced environment is highly desirable.
  • Bachelor's Degree preferred but not required.
  • Previous supervisory or leadership experience preferred but not required.
  • Experience in directing a remote workforce is highly desirable.
Skills and Abilities:
  • Strong interpersonal skills are essential.
  • Effective communication skills, both oral and written.
  • Ability to understand and apply supervisory and coaching concepts and best practices.
  • Proficiency in learning and using new computer systems in a fast-paced setting.
  • Ability to manage multiple tasks and meet deadlines.
  • Working knowledge of Microsoft Office applications.
  • Capability to resolve associate issues effectively and efficiently.
  • Proven ability to appropriately escalate issues to management.
  • Ability to provide motivation and support to the team.
  • Skill in appropriately delegating tasks.
  • Ability to work efficiently in a remote setting.