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Sales Operations Manager
2 months ago
We are seeking a highly skilled Sales Operations Manager to join our team at Spectrum Enterprise. As a Sales Operations Manager, you will be responsible for guiding a team that supports multiple channels with customized sales support models.
Key Responsibilities:
- Develop and implement strategies to ensure teams use tools and systems to complete contracts and sales orders.
- Monitor and maintain quality control procedures to ensure high-quality sales support and order activities.
- Improve efficiency, department performance, and order flow by recommending policy improvements and establishing procedures.
- Achieve key team performance metrics by reviewing and analyzing team performance data.
- Identify, develop, and implement action plans that positively impact sales, increase operational efficiency, and ensure policy and process compliance.
Requirements:
- Experience: One year of legal or regulatory experience; Two years of advanced telephony or data industry experience; Four years of telecommunications or cable industry experience and business, financial, accounting, or data analysis experience; Five years of operations management and project management experience in an operations environment; Five or more years of formal leadership experience and sales support or client service leadership experience; Five or more years of experience training a team; Five or more years of commercial B2B billing platform experience and CRM platform management experience.
- Education: Bachelor's degree in a related field or equivalent experience.
- Technical skills: Knowledge of legal, regulatory, accounting, and audit functions; Proficient in Microsoft Office.
- Skills: Analytical and English communication skills.
- Abilities: Ability to identify complex order errors and system defects, conduct triage, and resolve issues.
About Spectrum Enterprise
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
We are an equal opportunity employer and are committed to growing a workforce that reflects our communities. We provide equal opportunities for employment and advancement, and we are proud to be an EOE, including disability/vets.
