Member Experience Coordinator

4 days ago


Peachtree City, Georgia, United States ClubCorp Full time
About the Role

The Member Experience Coordinator will play a vital part in the Member Experience Team, supporting project work and goals. The primary objective is to create remarkable experiences for Club Members before, during, and after every visit. This involves delivering a Warm Welcome, Magic Moments, and Fond Farewells.

Key Responsibilities
  • Member Check-in and Welcome: Set up for Member check-in, including name badges and welcome signs.
  • New Member Onboarding: Conduct warm welcome calls and invite new members to the New Member Facebook group.
  • Social Media Management: Manage social media by responding to posts, verifying events, and ensuring timely updates.
  • Members First Updates: Provide timely updates to events and registration.
  • In-Club Marketing: Update in-Club marketing materials, including posters, table tents, and Enplug.
  • New Member Data Entry: Support the completion of New Member data entry and follow-up.
  • Club Calendar Management: Work with department heads to identify, complete, and implement a unified annual Club calendar of Member events.
  • Member Committee Representation: Function as the Club representative on various Member committees.
About You
  • Experience: Minimum of one year experience in the hospitality industry or a similar role.
  • Service-Oriented Mindset: Possess a service-oriented mindset that makes every guest feel valued.
  • Communication Skills: Strong communication skills, including verbal, written, phone, text, and social media communications.
  • Organizational Skills: Work well under pressure, coordinating multiple tasks at any given time.
  • Attention to Detail: Strong organizational skills and attention to detail.
  • Positive Phone Demeanor: Possess a positive phone demeanor.
  • Technical Skills: Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel.
  • Team Player: Positive attitude and willingness to work as part of a team.
  • Education: High school diploma or equivalent.


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