Program Manager of Outreach and Referrals

3 weeks ago

San Francisco, California, United States Larkin Street Youth Services Full time
Job Description

Larkin Street Youth Services is a leading provider of housing and services to homeless youth in the Bay Area. We are seeking a highly skilled and experienced Program Manager of Outreach and Referrals to join our team.

The successful candidate will be responsible for supervising efforts to identify new clients and enrollment into Larkin Street's engagement programming. This will involve supervising Case Managers, Outreach Counselors, and Outreach interns engaged in street outreach, community partner collaboration, and on-site work at Larkin Street's Engagement and Community Center.

The Program Manager of Outreach and Referrals will also be responsible for budget management, contract monitoring, supervision of data entry, and staff and activity scheduling. This is a full-time position, eligible for full benefits.

Key Responsibilities:

  • Provide leadership and oversight to Outreach and Intake programming and strategizing day-to-day operations as needed.
  • Hold staff to agency standards, exercising necessary and appropriate responses to performance concerns.
  • Staff hiring, training, and supervision in accordance with the expectation set by the Collective Bargaining Agreement.
  • Coordinate staff schedule for street and community outreach and community center staffing.
  • Monitor contract deliverables, overseeing data collection and entry and reporting as needed.
  • Manage program budgets and ensure agency procedures are followed.
  • Complete monthly reports and ensure timely and accurate data collection processes.
  • Coordinate intakes and assessments, support case managers in keeping charts and paperwork up to date and complete.
  • Lead outreach and intake program meetings, participate in other agency leadership meetings as needed.
  • Develop and maintain collaborative relationships with community providers, including property management, referral agencies, and resource agencies. Represent agency at community meetings/activities.
  • Support with incident de-escalation, debrief, and production of incident reports.
  • Participation in on-call rotation in support of staffing at housing programs.
  • Other duties as assigned.

Requirements:

  • Passionate about the Larkin Street Youth Services mission to end youth homelessness.
  • Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.
  • Experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
  • Previous experience in leadership roles.
  • Self-starter and team player, with colleagues describing you as attentive and strategic.
  • Ability to work in a fast-paced environment.
  • Willingness to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
  • Willingness to work holidays occasionally.
  • Vaccinated against COVID-19.

Perks:

  • $75,000-$80,000 salary.
  • Choice of Kaiser and Sutter medical plans, plus dental and vision.
  • Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
  • 403(b) retirement plan with employer matching.
  • Flexible spending accounts for Healthcare and Dependent Care expenses.
  • Life Insurance.
  • Employee Assistance Program (EAP) for counseling services.
  • Health Advocate Service.
  • Commuter Benefits Program.
  • Paid Sabbatical following 5 and 10 years of employment.

Larkin Street Youth Services is an equal opportunity employer. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.

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