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Operations and Training Specialist

2 months ago

Tulsa, Oklahoma, United States Veni Vidi Vici Full time
Job Summary

As a Training and Development Manager at Veni Vidi Vici, you will be responsible for building and supervising a team that achieves our goals of customer satisfaction, sales, and profitability. You will teach job-related behavior to Manager Trainees, enabling them to acquire the necessary knowledge and skills to effectively perform as a Co-Manager, according to our standard operating procedures.

Key Responsibilities
  1. Achieve Accuracy and Service Time Goals: Ensure that all customers receive accurate and timely service, and that Team Members provide neighborly service as defined by our principles, promises, and goals.
  2. Quality Standards: Achieve quality standards on all products served by ensuring that all Team Members follow our recipes, specifications, and procedures as described in our Operational Resource Guide (ORG) and training materials.
  3. Clean and Organized Restaurant: Maintain a clean and organized restaurant and colleague image as defined in our Little Caesars Orientation and Training Handbook, and/or as required by local government agencies.
  4. Recruit, Hire, Train, and Evaluate Colleagues: Recruit, hire, train, and evaluate colleagues by following procedures outlined in our Four Phases of Hiring Handbook and the Managers Class Guide for recruitment, selection, orientation, training, and performance evaluation.
  5. Develop a Productive Team: Develop a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, coaching, and discipline, and implement change in a positive manner resulting in low turnover among Team Members.
  6. Ensure a Safe and Secure Work Environment: Ensure a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by our policies and procedures regarding security, safety, and standards of conduct.
  7. Accurately Complete Paperwork: Accurately complete all paperwork associated with daily, weekly, and period-end activities as directed by the Area Supervisor or Market Director.
  8. Labor Scheduling, Food Ordering, and Product Projections: Perform labor scheduling, food ordering, and product projections accurately and maintain restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
  9. Manage Financial Responsibilities: Manage all financial responsibilities with integrity and perform tasks associated with achieving cost control goals and supervise colleagues to ensure goals are met.
  10. Local Store Marketing Events and In-Store Promotions: Actively plan and properly implement local store marketing events and in-store promotions that result in increased sales.
  11. Teach Trainees Job Functions: Teach Trainees the job functions of the Co-Manager position by using the four-step method of training and other appropriate methods that maximize the Trainee's learning.
  12. Assess Trainee Performance: Accurately assess Trainee performance and provide timely feedback to the Trainee and regional management so decisions can be made regarding their status.
Nature and Scope

While the Training Manager maintains full responsibility for the operation of the restaurant, the restaurant management team must be trained and developed to run all aspects of the operation according to our standards to allow the Training Manager time to train Trainees.

The Training Manager effectively schedules both Crew and Trainees according to our labor guidelines. The Training Manager will be expected to practice the training techniques taught in the Training Manager class and be able to model the skills, standards, and procedures taught.

The Training Manager receives direction from both the Area Supervisor and the Recruiter/Trainer and is responsible for supervising all Team Members, including those under 18 years of age. Because of the active role the Training Manager plays, this position requires physical work such as lifting, squatting, moving equipment, unloading cases of food items in excess of 50 pounds, and working for more than 10 hours on any given day. This position requires a minimum standard schedule of approximately 50 hours per week.

The Training Manager must abide by all State and Federal Labor Laws, OSHA regulations, and EEOC requirements, as well as enforce and practice all our policies and procedures.

Please discuss the job responsibilities with your Area Supervisor and Recruiter/Trainer. A detailed list of each station's responsibilities and duties can be found in our Little Caesars Team Member Orientation and Training Handbook, OJU Guides, and Operations Manual.