Site Operations Manager

1 week ago

Phoenix, Arizona, United States MVM Full time
About MVM, Inc.

MVM, Inc. is a service provider that values integrity, ethical business practices, and a commitment to excellence. Our core values of Service, Support, and Success drive our mission to deliver high-quality services to our customers and provide a positive work environment for our team members.

Job Summary:

The Site Supervisor is a strategic position responsible for overseeing the administrative, technical, operational, contractual, and financial aspects of a particular field office. This role requires strong leadership and management skills, as well as the ability to ensure compliance with contract and company policies, procedures, and guidance.

Key Responsibilities:
  • Enforce program changes and disseminate guidance to personnel.
  • Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance.
  • Implement, monitor, and ensure the effectiveness of the company's quality control plan and training programs.
  • Conduct random in-person spot checks during transportation events to ensure contract compliance.
  • Conduct operational inspections of program activities, office, vehicles, equipment, etc.
  • Monitor camera surveillance for Site Offices and vans to ensure contract compliance.
  • Provide coaching, mentoring, and corrective action; escalate when needed to the Site Manager.
  • Provide input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager.
  • Identify inappropriate employee behavior and/or performance issues in collaboration with Site Managers and address through corrective and/or disciplinary action.
  • Manage and communicate with on-site teams that consist of Office Administrators, Logistics Specialists, and Transportation Specialists.
  • Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying, and updating information in the company database system.
  • Ensure that the program is in compliance with quality control standards, training, and contractual requirements, but also meets other or exceeds other standards as necessary.
  • Ensure compliance with the company's policies and procedures and ensure changes are communicated to the team as necessary.
  • Oversee Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels, and provides the appropriate support.
  • Supervise the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled, and ready for trips.
  • Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.
  • Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly.
  • Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
  • Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.
Requirements:
  • Possess a bachelor's degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than four years of related experience may be substituted for a degree) and
  • Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; and (a minimum of four years of experience is required when an associate degree with two or more years of relevant experience is substituted for a bachelor's degree or 6 years of experience in a related field when four years of experience is substituted for a degree) and
  • Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. Must be accessible by mobile phone 24/7/365.
  • 2 years' experience managing large operations with 50 to 70+ employees.
  • Valid driver's License, clean driving record.
  • Bilingual in English and Spanish preferred.
  • The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel required frequently between offices, within the service area, to audit trips, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position.
  • Available to work a flexible schedule, including nights and weekends.
  • Availability to travel regularly within the United States.
  • Have investigative and report writing experience.
  • Must show proof of US passport or be in the process of obtaining one.
Clearance:
  • Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
  • Ability to obtain/maintain a Security Clearance.
  • Favorable credit check for all cleared positions.
  • Successfully pass a background investigation, drug screen.
  • May be required to pass or present specific requirements depending on the program (i.e. DOT exam, vaccinations, CPR, flu shot).
  • US Citizenship, Permanent Residency depending on the program.
Physical Requirements/Working Conditions:

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.

Climbing/Stooping/Kneeling: 0% - 10% of the time.

Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.

Fine Motor Skills/Dexterity: Must be able to write, type, and use a telephone system 100% of the time.

Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

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