Operations Manager for Strategic Partnerships
5 days ago
Job Summary
Oscar Health is seeking an experienced Operations Manager to oversee the engagement, partnership, and results of offshore vendors used for Member and Provider Services teams. The ideal candidate will have a strong background in Production Management, BPO or Call Center environments, vendor management, and leading high-performing teams.
About Us
We're an innovative healthcare company dedicated to transforming the industry. Our mission is to change health care by providing unique perspectives and experiences.
Key Responsibilities
- Develop and strengthen partnerships with BPO organizations to build sustainable relationships and best practices.
- Create, track, and implement best practices for Production Management to enhance member and provider experience through daily queue management, production tracking, and scorecard adherence.
- Identify concerns, inefficiencies, and operational improvement initiatives that drive cultural and operational outcomes.
- Implement process improvements and lead change management efforts.
- Ensure compliance with applicable laws and regulations.
Requirements
- 4+ years of Production Management experience.
- Experience in BPO or Call Center environments.
- Vendor management or offshore partnerships experience.
- 4+ years of leading, coaching, and developing direct reports in a large team fast-paced environment.
- 3+ years of using data and metrics to problem-solve and drive root cause analysis.
Bonus Points
- Call center experience.
- Healthcare experience.
- Bachelor's degree.
- Proficiency in Microsoft Office Suite.
- Process Improvement or Lean Six Sigma training, certification.
- Leadership experience in a remote environment.
What We Offer
- Estimated salary range: $76,320 - $100,170 per year (base pay) depending on location, plus eligibility for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.
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