Service Representative

2 weeks ago


Irving, Texas, United States Culligan 331TX Full time
Job Summary

Culligan Water of DFW is seeking a highly skilled Service CSR/Administrative Assistant to support our service department with daily administrative tasks. This role will be responsible for making outbound calls, receiving inbound calls, routing service, and reoccurring maintenance calls. The ideal candidate will possess knowledge of customer service procedures, strong interpersonal skills, and the ability to multi-task.

Key Responsibilities
  • Provide exceptional customer service through phone and email communication
  • Manage and maintain accurate records and data
  • Perform data entry and administrative tasks
  • Assist with auditing previous days' service orders for accuracy
  • Review field technicians' daily paperwork submissions
Requirements
  • Previous experience in an inbound/outbound call center environment preferred
  • High School Diploma or GED required
  • 1+ years of customer service experience analyzing and solving customer problems
  • Intermediate working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
What We Offer

Culligan Water of DFW offers a competitive salary, commissions, computers, and all required office equipment. We also provide health benefits, paid vacation, sick leave, paid holidays, and an employee referral program. Opportunities for advancement and career growth are also available.



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