Operational Director for Medical Services

4 weeks ago


SaintPriestlaPlaine, Nouvelle-Aquitaine, United States Staffing Proxy Full time

**Job Overview:**

Staffing Proxy is seeking an experienced Medical Office Manager to lead our Richmond, VA-based practice. As a key member of our team, you will oversee the administrative and operational aspects of our business, ensuring seamless day-to-day operations and delivering exceptional patient care.

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, along with a comprehensive benefits package including medical insurance, matching retirement plan, and generous paid time off and holidays.

Main Responsibilities:

  • Manage patient intake, check-out processes, and payment collection during busy periods or staffing shortages.
  • Oversee daily office operations, ensuring efficiency and effectiveness.
  • Supervise and support administrative and clinical staff, fostering a collaborative environment.
  • Conduct end-of-day financial reviews and ensure accurate revenue tracking and reporting.
  • Oversee patient scheduling, ensuring timely flow and addressing any operational issues promptly.
  • Handle patient inquiries, complaints, and escalations with professionalism and empathy.
  • Enforce office policies and procedures while maintaining a respectful and team-oriented environment.
  • Coordinate with billing personnel to address insurance claims, payment collections, and reconciliation.
  • Monitor office supplies and equipment, ensuring adequate inventory and maintenance.

Requirements:

  • Proven experience in medical office management or a similar leadership role.
  • Strong organizational skills with a focus on attention to detail and problem-solving.
  • Excellent interpersonal and communication skills—friendly yet assertive.
  • Ability to foster a collaborative, respectful, and positive work environment.
  • Knowledge of medical billing and insurance processes.
  • Proficiency with EMR systems; experience with CounselEar is a plus.


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