Operational Director for Medical Services
4 weeks ago
**Job Overview:**
Staffing Proxy is seeking an experienced Medical Office Manager to lead our Richmond, VA-based practice. As a key member of our team, you will oversee the administrative and operational aspects of our business, ensuring seamless day-to-day operations and delivering exceptional patient care.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, along with a comprehensive benefits package including medical insurance, matching retirement plan, and generous paid time off and holidays.
Main Responsibilities:
- Manage patient intake, check-out processes, and payment collection during busy periods or staffing shortages.
- Oversee daily office operations, ensuring efficiency and effectiveness.
- Supervise and support administrative and clinical staff, fostering a collaborative environment.
- Conduct end-of-day financial reviews and ensure accurate revenue tracking and reporting.
- Oversee patient scheduling, ensuring timely flow and addressing any operational issues promptly.
- Handle patient inquiries, complaints, and escalations with professionalism and empathy.
- Enforce office policies and procedures while maintaining a respectful and team-oriented environment.
- Coordinate with billing personnel to address insurance claims, payment collections, and reconciliation.
- Monitor office supplies and equipment, ensuring adequate inventory and maintenance.
Requirements:
- Proven experience in medical office management or a similar leadership role.
- Strong organizational skills with a focus on attention to detail and problem-solving.
- Excellent interpersonal and communication skills—friendly yet assertive.
- Ability to foster a collaborative, respectful, and positive work environment.
- Knowledge of medical billing and insurance processes.
- Proficiency with EMR systems; experience with CounselEar is a plus.
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