Sales Development Representative
4 weeks ago
Ritronics Inc is seeking a highly skilled Inside Sales Representative to join our team.
Key Responsibilities:
- Respond to customer inquiries and grow customer relationships and sales.
- Provide quotations and manage the order life cycle.
Key Accountabilities:
- Sales:
- Discuss product/service features, quote prices, discuss credit terms, and prepare quotes.
- Handle inbound, unsolicited prospect calls and convert into possible sales.
- Business Development and Customer Relationship Management:
- Use sales reports to review the customers' history with our company to identify customers that have not done business in several years - contact them, present our pitch and request that they give us an opportunity to quote.
- Improve business relationships; specifically focusing on customer retention and ultimately driving sales growth.
- Identify and propose items to place in inventory to meet the requirements of new and existing customers.
- Customer Service:
- Follow-up with existing customers via phone and email to verify product satisfaction.
- Resolve product discrepancies by processing the customer's complaint, determining the cause of the problem; selecting the best solution to solve the problem.
- Open customer accounts by recording account information and maintain customer records by updating account information.
- Process/Send Sales Order Acknowledgements to customers and alert customers of any changes that are made to PO.
- Review Sales orders in conflict report and advise customer of any possible delays.
- Check on order status for customers and any other requests.
Requirements:
- High School Diploma or Equivalent
- 1- 2 years experience
- Skills:
- Detail Oriented
- Critical thinking
- Service orientation
- Excellent verbal and written communication
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