Customer Service Representative
15 hours ago
At Serene Mke Hospitality Inc, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.
Job Summary:
We are looking for a detail-oriented and organized individual who can effectively manage multiple tasks and priorities in a fast-paced environment. You will be responsible for checking guests in and out, handling room assignments, maintaining accurate records, and communicating effectively with colleagues and management.
Key Responsibilities:
- Checking guests in and out, including processing payments and handling any issues that may arise.
- Assigning rooms and ensuring that all guests have a comfortable and clean space to stay.
- Maintaining accurate records of guest stays, including check-in and check-out times, room assignments, and payment information.
- Communicating effectively with colleagues and management to ensure seamless operations and excellent guest service.
Requirements:
To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and possess a strong attention to detail. You should also be proficient in using technology, such as our property management system, to efficiently complete tasks and maintain accurate records.
Benefits:
In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development and growth.
Estimated Salary: $45,000 - $55,000 per year.
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