Customer Service Representative

3 days ago


Glendale, Arizona, United States BCI Acrylic Independent Dealers Full time
About This Role

As a Call Center Representative for Apex Windows and Bath, you will be a key member of our team, contributing to the growth and success of our company. With over 25 years of experience in the acrylic bath remodeling industry, we offer a unique opportunity to work with a leading brand.



Key Responsibilities

  • Deliver scripted pitches to homeowners, adjusting as needed to meet individual needs.
  • Handle homeowner questions and objections, providing excellent customer service skills.
  • Collect homeowner information, including names, addresses, and phone numbers.
  • Set up appointments for free consultations, managing leads and updating reports.
  • Quality control phone calls, ensuring a positive experience for all homeowners.
  • Answer phone calls from potential homeowners responding to advertisements.
  • Follow up with homeowners after initial interactions.
  • Update lead information and maintain accurate reports.


What We're Looking For

  • Knowledge of sales and marketing principles, with relevant work experience in telemarketing, sales, marketing, or promotions.
  • Proficiency in computer applications, with product knowledge provided through training.


About Us

Apex Windows and Bath is a leading brand in the acrylic bath remodeling industry, known for our custom bath remodeling solutions that enrich the lives of those we touch. We offer attractive, durable, and maintenance-free bathrooms that make a positive impact on homeowners. Join our winning team and be a part of our growth and success.




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