Front Desk Team Member

6 days ago


Lexington, Kentucky, United States Tru by Hilton University Medical Center Full time
Job Overview

We are seeking a highly skilled Front Desk Associate to join our team at Tru by Hilton University Medical Center in Lexington, Kentucky. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining a clean and organized front desk area.

About the Role

This is a dynamic role that requires strong communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. You will be the first point of contact for our guests, handling phone calls, registering guests, and assigning rooms. Your friendly and professional demeanor will create a welcoming atmosphere for our guests.

Key Responsibilities
  • Greet and welcome guests in a friendly and professional manner
  • Register guests and assign rooms, ensuring accurate and up-to-date information
  • Answer phone calls and provide information about hotel facilities and services
  • Handle guest requests and concerns promptly and efficiently
  • Process guest payments and maintain guest accounts
  • Maintain a clean and organized front desk area
Requirements and Qualifications
  • Previous front desk or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Proficient in using computer systems and hotel management software
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and strong problem-solving skills
Benefits
  • Competitive compensation of $13.5 per hour
  • Opportunities for career growth and development
  • Medical, dental, and vision insurance
  • Paid time off and sick leave
  • Employee discounts on hotel accommodations

Estimated Salary: $52,800 - $62,400 per year, based on 40 hours per week and a 52-week year.



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