Front Desk Team Member
6 days ago
We are seeking a highly skilled Front Desk Associate to join our team at Tru by Hilton University Medical Center in Lexington, Kentucky. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining a clean and organized front desk area.
About the RoleThis is a dynamic role that requires strong communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. You will be the first point of contact for our guests, handling phone calls, registering guests, and assigning rooms. Your friendly and professional demeanor will create a welcoming atmosphere for our guests.
Key Responsibilities- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and up-to-date information
- Answer phone calls and provide information about hotel facilities and services
- Handle guest requests and concerns promptly and efficiently
- Process guest payments and maintain guest accounts
- Maintain a clean and organized front desk area
- Previous front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Proficient in using computer systems and hotel management software
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong problem-solving skills
- Competitive compensation of $13.5 per hour
- Opportunities for career growth and development
- Medical, dental, and vision insurance
- Paid time off and sick leave
- Employee discounts on hotel accommodations
Estimated Salary: $52,800 - $62,400 per year, based on 40 hours per week and a 52-week year.
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