Medical Assistant Bilingual

4 days ago

Denver, Colorado, United States Guidehealth Full time
Job Description

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.

Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded HealthguidesTM and a centralized Managed Service Organization to build stronger connections with patients and providers.

Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

This position is fully remote supporting patients and medical practices in the Atlanta, GA area. Our ideal candidate would be willing to work EST time zone.

Key Responsibilities
  • Engage with patients and help them navigate their care, solve their healthcare issues, and improve communication with their medical practice.
  • Work primarily remotely with the patient's medical practice staff and Guidehealth's Case Management team to manage a targeted population of patients.
  • Function independently and be a highly collaborative team member as an extension of medical practice.
  • Assist the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources.
  • Accurately document patients' medical history and medical issues in the electronic health record (EHR).
  • Understand the referral and prior authorization process.
  • Continuously build a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
  • Implement and meet assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
  • Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
  • Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
  • Occasional travel to the supported primary care physician offices.
Requirements
  • Bilingual (Korean/English)
  • Native or Fluent required
  • Certified or Registered Medical Assistant, or certified EMT required
  • A love for patient coordination to serve people with complex medical and social needs.
  • Empathy and willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
  • Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
  • Experience and understanding of medical terminology and the function of a primary care physician practice.
  • Knowledge of social determinates of health
  • Certified or Registered Medical Assistant or Certified Emergency Medical Technician
  • Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases and a variety of software programs.
  • Ability to balance competing priorities while remaining detail oriented and focused.
  • Familiar with a wide variety of electronic health records, such as: EPIC, Athena, Cerner.
  • Exceptional written, visual and verbal communication skills.
  • Ability to track the progress of multiple tasks while ensuring that tasks are completed.
  • Ability to work independently as part of a patient's overall care team under supervision of licensed clinical professionals.
  • Demonstrated ability to work successfully in a remote work environment.
Benefits
  • Comprehensive Medical, Dental, and Vision plans to keep you covered.
  • 401(k) plan includes a 3% employer match to your 6% contribution.
  • Life and Disability insurance for those 'just in case' moments.
  • Voluntary Life options to keep you and your loved ones protected.
  • Employee Assistance Program (EAP) is here to help you through tough times.
  • Flexible Time Off tailored to meet your needs and the needs of the business.
  • Paid parental leave to give you the time you need.

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