Medical Assistant
4 weeks ago
We are seeking a highly skilled Medical Assistant to join our Communications Center Care Team. As a Medical Assistant, you will play a vital role in providing clinical support to patients and external providers. This is a unique opportunity to work in a dynamic environment where you will utilize your clinical knowledge and judgment to assess patient needs and provide appropriate care.
Key Responsibilities- Assist external providers with care coordination tasks and facilitate communication with the care team.
- Provide telephone advice according to established guidelines and protocols.
- Arrange for evaluation by a provider when indicated, either by scheduling an appointment or telephone follow-up.
- Process medication refill requests that are past the 72-hour refill window, as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
- Schedule patients for procedures and MA visits per guideline.
- Assist patients inquiring about generated imaging orders.
- Accurately document patient care in the electronic health record.
- Manage patient tasks and patient/provider follow-up with assistance from the team and according to MA guidelines.
- When necessary, secure appropriate interpreting services to handle communication with patients.
- Provide a safe, comfortable, therapeutic environment for patients and families.
- Participate in Quality Assurance activities as directed.
- Work collaboratively with other Clinica staff in meeting HRSA, AAAHC, OSHA, and other regulatory and/or funding requirements.
- High school diploma or GED.
- Graduate from medical assistant school preferred.
- One year experience in a medical facility preferred.
- Ability to work in a team management system.
- Bilingual in Spanish required.
- Sensitivity to low-income, ethnic minority communities a must.
Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
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