Data Insights Strategy Leader
13 hours ago
Overview
Microsoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a Head of Programs – Data Insights Strategy Leader, you will play a key role in driving innovation and business rigor around the delivery and content of what we offer to the field.
We are seeking a seasoned professional with a proven track record in program management, process management, and process improvement. You will be responsible for devising the strategy on the delivery and content of what we offer to the field, equipping them with fresh and insightful data-driven perspectives, empowering our field teams to take precise actions that drive peak performance.
The ideal candidate will have broad knowledge of consumption trends and complications of pan-Azure business across Infra, Data & AI, Apps, Security, and Copilot. You will need to leverage existing and signed corporate datasets to drive ideation, planning, and operationalization of business strategy.
Responsibilities
- Leadership in the direction, adoption, and vision for the Majors Acceleration data platform across all aspects of Azure revenue/consumption, Modern Work Copilot, Customer Health, and Unified adoption.
- Business rigor around driving innovation in the existing data platform & ensuring prioritization aligns with overall CE&S priorities in order to drive Majors ACR & Copilot Usage.
- Leverage an existing level of comfort with Excel to dive deeper into data to create net new insights for the field.
- Drive adoption of Majors Acceleration through a plan to land new changes / updates to the MSXi reports through communications, communities, and/or in-place field rhythms.
- Own and run the daily backlog reviews & coordinate across CH&G to triage new requests to align with strategy.
- Lead CH&G team in being the focal point for all data insights related to Majors.
- Agile working style to ensure that Majors Acceleration keeps pace with the business and maintains relevancy as the business changes focus and direction.
Broad Skills and Qualifications
- Executive presence to build confidence and trust with corporate and field partners.
- Technical acumen to drive ideation, planning, and operationalization of business strategy.
- Drive field and engineering relationships across Microsoft to ensure we are focused on unblocking customers as they onboard to Azure.
- Versatile with proven ability to be adaptable in rapidly evolving business/org situations.
- Analytical skills, able to distill key insights from incomplete data.
Salary Information
The estimated annual salary range for this role is $115,000 - $200,300, based on industry standards and national averages. Benefits and compensation may vary depending on individual circumstances.
About Microsoft
Microsoft is committed to empowering every person and organization on the planet to achieve more. We strive to create a culture of inclusion where everyone can thrive at work and beyond. Our values of respect, integrity, and accountability guide our actions and decisions.
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