Eligibility Specialist

3 days ago

Spokane, Washington, United States Spokane Housing Authority Full time
Job Summary

We are seeking a highly skilled Eligibility Specialist to join our team at the Spokane Housing Authority. As an Eligibility Specialist, you will play a critical role in ensuring the effective and efficient administration of rental assistance programs, in accordance with applicable federal, state, local, and agency regulations, rules, laws, and procedures.

Key Responsibilities
  • Conduct interviews with applicants and participants to determine eligibility for rental assistance programs.
  • Verify all documentation provided for eligibility criteria and make final determinations.
  • Input client and landlord data into the SHA's database program(s) and keep legible records on each individual client.
  • Prepare contracts and vouchers for new participants and for active participants who have moved.
  • Conduct income certifications, re-certifications, rent adjustments, eligibility determinations, and reasonable accommodations in accordance with program guidelines.
  • Calculate client's rental portion and housing assistance using the proper allowances, then send appropriate correspondence.
  • Review information for program participants transferring in from other housing authorities and comply with established HUD guidelines for portability.
  • Actively participate in briefings session processes, including scheduling time, assembling briefing packets, and periodically updating information for briefing forms and presentations.
  • Identify and recover overpayments of assistance due to participants' non-compliance with program regulations and policies.
  • Terminate assistance in accordance with program guidelines and prepare the informal hearing packet by gathering and organizing evidence for the Housing Programs Specialist to review for the informal hearing.
  • Refer clients, as appropriate, to social services such as health, welfare, and education programs for improving family and community standards.
  • File or retain all expired/inactive files in accordance with records retention policy.
Requirements
  • High school diploma or GED equivalency with one year of general office experience is required.
  • Preference is given towards those with an associate's degree in a relevant field, or at least two years of experience with a housing authority or case management.
  • Must have an acceptable credit history according to SHA's policy.
  • When assigned to intake processing or programs requiring offsite travel, must also have and maintain a valid driver's license, reliable transportation, satisfactory driving record, and adequate insurance coverage according to SHA's policy and insurer.
Competency Requirements
  • Knowledge of various computer systems and programs, data entry and database interactions, Microsoft Office products, and spread sheeting programs.
  • Knowledge of a variety of laws, regulations, and agency policies, including SHA Drug and Violent Crime Policy, Housing Choice Voucher regulations, Washington State Landlord-Tenant Law, State and Federal Fair Housing Laws, and City HOME regulations as they pertain to applicant/participant eligibility and rental subsidy.
  • Ability to use general office equipment, such as copiers, faxes, multi-line phones, and scanners.
  • Ability to perform data entry and keyboarding tasks for extended amounts of time.
  • Ability to effectively serve very low-income, vulnerable citizens with special needs, persons with disabilities, and persons with Limited English Proficiency (LEP).
  • Ability to identify and communicate customer rights, and discern need for reasonable accommodations for persons with disabilities, mitigating circumstances, and oral translation services for persons with limited English proficiency.
  • Ability to remain calm, open-minded, helpful, tactful, and professional under stressful and emotionally charged conditions.
  • Ability to respect privacy and confidentiality of applicant/participant files and information.
  • Ability to establish and maintain effective relationships with fellow employees, customers, property owners/managers, and various service providers/advocacy organizations.
  • Ability to make oral presentations to groups.
  • Ability to effectively communicate program rules and regulations to participants, property owners/managers, and the greater community.
  • Ability to perform detailed processes, accurate data entry, and file management functions.
  • Ability to effectively organize work and understand systematic procedures.
  • Ability to work independently with limited supervision, remain flexible, and exercise sound judgment.
  • Ability to read, write, and understand English.
Essential Physical Abilities

Physical demands include using hands to finger, handle or feel and talk or hear. The employee is frequently required to stand, walk or sit. The employee is occasionally required to reach, climb or balance, stoop, kneel, crouch, crawl or lift. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and distance vision. The use of computer and adding machine is essential to job performance.

Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and on a telephone.

Work is primarily sedentary in nature. The work environment noise level is usually moderate. The employee can be exposed to outside weather conditions.

Must be able to fully function in a drug-free environment: history free criminal/drug felony convictions.

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