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Customer Service Representative

1 month ago

Moline, Illinois, United States Quad City Bank & Trust Full time

Job Summary:

Quad City Bank & Trust is seeking a highly skilled Customer Service Representative to join our Retail team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and processing transactions in a timely and accurate manner.

Key Responsibilities:

  • Provide top-notch customer service to clients, responding to their needs and resolving issues in a professional and courteous manner.
  • Process transactions, including deposits, withdrawals, and transfers, in a timely and accurate manner.
  • Build and maintain strong relationships with clients, understanding their financial needs and providing personalized solutions.
  • Work cooperatively with colleagues and supervisors to maintain a positive and team-oriented work environment.
  • Adapt to changes in policy, procedures, and customer traffic volume.

Requirements:

  • High school diploma or equivalent required.
  • Cash handling experience and basic computer skills, with familiarity with Microsoft Suites preferred.
  • Ability to lift 50 lbs and stand for extended periods.

About Us:

Quad City Bank & Trust is a relationship-driven organization that values our employees and the community we serve. We strive to provide exceptional customer service and make financial dreams a reality. We offer a family-oriented work environment, work-life balance, and advancement opportunities to our employees.