Customer Service Associate

3 weeks ago


East Moline, Illinois, United States Dayton Freight Full time

Overview:

  • Dayton Freight is a stable and growing organization that offers a competitive weekly pay and quick advancement opportunities.
  • We provide a customized training program and a professional, positive, and people-centered work environment.
  • Our modern facilities and comprehensive benefits package, including Health, Dental, Vision, AD&D, 401(k), etc., make us an attractive employer.

Responsibilities:

  • Customer Service Representatives are responsible for assisting Dayton Freight customers with various inquiries, including freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments or special requests.
  • They assist the Service Center Manager, take and deliver messages, provide assistance to Drivers, and prepare bills of lading and delivery receipts.
  • Excellent communication with external and internal customers, as well as interline companies, is essential.

Key Qualifications:

  • Skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Experience in a fast-paced environment with attention to detail
  • Handling a high volume of phone calls
  • Exceptional communication and customer service skills

Benefits:

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Customized training program
  • Professional, positive, and people-centered work environment
  • Modern facilities
  • Comprehensive benefits package


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