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Box Office Attendant
2 months ago
Join Our Team
We are excited to offer a fantastic opportunity within the entertainment sector. ASM Global is dedicated to providing enjoyable, family-friendly experiences, featuring a variety of events such as concerts, comedy shows, and more.
Position Overview:
The Box Office Attendant plays a crucial role in facilitating ticket sales to the public at our venue's Box Office, utilizing the Paciolan ticketing system. This position involves engaging with guests and providing them with essential information.
Key Responsibilities:
- Assist patrons at the Box Office Will-Call window and address any inquiries or concerns.
- Create a welcoming atmosphere for all guests by ensuring a safe, clean, and friendly environment.
- Familiarize yourself with the venue's layout to better assist guests.
- Respond to questions regarding events, ticketing, and schedules.
- Reconcile cash at the end of each shift in collaboration with a supervisor.
- Help maintain adequate supplies at the Box Office.
- Adhere to all operational policies and procedures related to Box Office functions.
- Perform additional tasks as assigned.
Qualifications:
To excel in this role, candidates should meet the following criteria:
Experience / Education:
- A high school diploma or equivalent is required.
- Previous experience in a computerized Box Office setting is preferred.
Skills and Abilities:
- Proficient in cash handling with a strong mathematical aptitude.
- Familiarity with computerized ticket sales systems, preferably Paciolan, is advantageous but not mandatory.
- Must possess computer literacy and maintain a guest-friendly service attitude.
- Strong customer service skills with the ability to resolve conflicts effectively.
- Ability to follow instructions and maintain security awareness.
- Commitment to cleanliness and professional appearance.
- Capability to collaborate effectively with team members.
- Attention to detail and proven reliability in job performance.
Additional Requirements:
- Reliable transportation to and from work is essential.
Physical Demands:
This role requires the ability to sit for extended periods, stand, walk, reach with hands and arms, communicate effectively, and handle tickets, cash, and receipts. The position may also involve lifting or moving items up to 25 pounds.
Work Environment:
The work environment typically has a moderate noise level, but may become loud during events. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.
Equal Opportunity Employer:
ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging applications from women, minorities, individuals with disabilities, and protected veterans.
