Service Director

21 hours ago


Evansville, Indiana, United States Bobcat Gateway Dealer Network Full time
Service Manager Job Description

We foster a culture of excellence and strive to make Bobcat Gateway Dealer Network a workplace where people thrive, achieve their best, and build lasting relationships.

The successful candidate will have a hands-on approach and be committed to implementing strategies that increase the productivity of the service department and elevate the customer experience.

Key Responsibilities:
  • Develop and maintain high levels of customer satisfaction, including effective listening and conflict resolution.
  • Ensure accurate safety records, document service actions, lead discussions, and conduct meetings.
  • Recruit, train, and supervise Service Advisors and a team of Technicians, including weekly reviews of technician efficiencies and annual performance evaluations.
  • Direct and maintain the daily operations of the service department, focusing on expenses and profitability, and collaborate with company management to support growth strategies.
  • Perform other tasks as assigned by management.
Requirements:
  • Minimum of two years' successful management experience, preferably in the construction industry.
  • Sufficient knowledge of modern management techniques and best practices.
  • Excellent organizational skills.
  • Results-driven and customer-focused.
  • High school diploma or equivalent.
Work Environment:
  • Varied work environment with a mix of sitting, walking, and interacting with colleagues and customers.
  • Occasional exposure to hazardous or dirty work environments, requiring proper safety gear.
  • Regular phone and in-person interactions with customers and employees.
  • Moderate noise levels, with occasional loud periods.
Benefits:
  • Comprehensive health, dental, vision, life, and disability insurance.
  • Employee discounts.
  • 401K plan with company match.
  • Flexible spending account.
  • Paid holidays and vacation time.
  • Training and advancement opportunities.

We value diversity and are committed to creating an inclusive workplace. Pre-employment drug screens, background checks, and proof of employment eligibility are required for any position offered.



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