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Clinical Support Specialist
1 month ago
Job Summary:
M Health Fairview is seeking a Visit Facilitator to support in-person clinic visits and guide patients through the care experience.
Responsibilities:
- Support patients through the care experience, capturing pertinent medical information and detailing it into the medical record.
- Ensure exam rooms are stocked, equipment and supplies are available, and assist with tasks that support the effectiveness and efficiency of the team.
- Prepare patients for appointments, including communicating prior to their scheduled appointment to ensure medical records are collected and available for the visit.
- Assist in the rooming process by collecting and detailing pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
- Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
- Complete visit wrap-up and provide after-visit summaries to patients, including assisting with scheduling and coordinating follow-up appointments.
- Communicate efficiently with patients, providers, and care team, demonstrating comfort in person and with virtual technologies.
Qualifications:
- At least 1 year of customer service experience.
- Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
- Preferred qualifications include experience in customer service, medical terminology, experience with Epic and/or experience working in a healthcare setting.
Additional Information:
M Health Fairview is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
