Clinical Support Specialist

4 weeks ago


Saint Paul, Minnesota, United States Fairview Health Services Full time

Job Summary

We are seeking a skilled Visit Facilitator to support in-person clinic visits and guide patients through the care experience at our M Health Neurosurgery Clinic in Maplewood, MN.

Responsibilities

  • Support patients through the care experience, capturing pertinent medical information and detailing it into the medical record.
  • Ensure exam rooms are stocked, equipment and supplies are available, and assist with tasks that support the effectiveness and efficiency of the team.
  • Prepare patients for appointments, including communicating prior to their scheduled appointment to ensure medical records are collected and available for the visit.
  • Assist in the rooming process by collecting and detailing pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
  • Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
  • Complete visit wrap-up and provide after-visit summaries to patients, including assisting with scheduling and coordinating follow-up appointments.
  • Communicate efficiently with patients, providers, and care teams, demonstrating comfort with in-person and virtual technologies.

Qualifications

  • At least 1 year of customer service experience.
  • Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
  • Preferred qualifications include experience in customer service, medical terminology, experience with Epic and/or experience working in a healthcare setting.

What We Offer

M Health Fairview offers a competitive benefits package, including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO. We are an equal opportunity employer and value diversity at our company.



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