Successful Branch Performance Leader

7 days ago


Parma, Ohio, United States Citizens Full time

About Citizens


Citizens is a dynamic and customer-centric organization dedicated to providing exceptional financial services. Our mission is to empower individuals and communities by fostering a culture of inclusivity, innovation, and excellence.



Salary and Benefits

The estimated salary for this role is between $80,000 and $120,000 per year, depending on experience and qualifications. As a valued member of our team, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



Job Description

Branch Manager

We are seeking an accomplished Branch Manager to lead our teams in achieving exceptional customer service, sales growth, and operational efficiency. As a key member of our leadership team, you will be responsible for driving branch performance, inspiring colleagues, and building strong relationships with customers.



Key Responsibilities:


  • Lead and manage branch operations to achieve sales targets, customer satisfaction, and operational excellence
  • Foster a customer-centric culture by empowering colleagues to deliver exceptional service and ensuring seamless customer experiences
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance branch performance
  • Mentor and coach colleagues to achieve their full potential, develop their skills, and advance their careers
  • Collaborate with cross-functional teams to achieve business objectives, resolve issues, and improve processes
  • Ensure compliance with regulatory requirements, internal policies, and industry standards


Required Skills and Qualifications

To succeed in this role, you will need:




  • A minimum of 4 years of sales management experience in retail or branch banking
  • A proven track record of driving sales growth, improving customer satisfaction, and enhancing branch performance
  • Excellent leadership, coaching, and communication skills
  • A bachelor's degree in business administration, finance, or a related field
  • Strong analytical, problem-solving, and decision-making skills
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
  • Experience working in a digital space and understanding of mobile and online technologies
  • A collaborative mindset, adaptability, and flexibility


Benefits

As a valued member of our team, you can expect:




  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching and paid time off
  • Ongoing training, development, and career advancement opportunities
  • A dynamic and inclusive work environment that fosters collaboration, innovation, and growth


Why Work for Citizens

At Citizens, we value diversity, inclusion, and belonging. We strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Join our team and become part of a community that values your unique perspectives, experiences, and contributions.


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