Distribution Operations Specialist

5 days ago


Chicago, Illinois, United States CNA Full time

Job Summary

The Distribution Operations Analyst will provide critical support to the agency relationships team, ensuring seamless communication and data exchange between CNA and our distribution partners. This role will be responsible for analyzing and resolving complex issues related to agency data, reporting, and compensation agreements.

Key Responsibilities

  • Provide exceptional customer service to agencies, regions, and underwriting teams, resolving issues and ensuring timely resolution of coding, agency data, and reporting discrepancies.
  • Support the Additional Compensation drafting process, verifying coding, key contacts, and payment addresses, and ensuring accurate calculations and reporting.
  • Train and support Administrative Assistants in leveraging supplemental compensation contracts, progress reports, and statements, and educate them on how the contracts work and how to interpret the reports.
  • Partner with agents, brokers, and underwriting resources to accurately build reporting and compensation hierarchies for distribution partners impacted by M&A activity, dispositions, or relocations.
  • Provide analytic support and training to Regional Sales Leaders and their staff on supplemental compensation, mergers & acquisitions, key personnel, or structure changes, and evaluating prospective agencies.
  • Collaborate with the Operations Agency Team to ensure strategic changes are accurately reflected in coding hierarchies.
  • Resolve statutory licensing/appointment escalations internally and externally, engaging with CNA Law Department as needed.
  • Participate in shaping business processes for agency maintenance and provide insight and recommendations for special projects involving agency coding, contracting, or strategy changes.
  • Collaborate with FP&A, Technology, Legal, and Operations to resolve issues and revise processes.

Requirements

  • Bachelor's degree in a related discipline or equivalent experience.
  • Typically two years of relevant work experience.
  • Insurance industry experience preferred.
  • Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
  • Excellent communication and collaboration skills, with ability to facilitate meetings and coordinate multiple tasks.
  • Knowledge of Microsoft Office suite and other business-related software, with proficiency in Excel and Word.


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