Patient Care Coordinator

2 weeks ago


Corinth, Mississippi, United States Beltone Mississippi Hearing Aid Center Full time
Job Overview

Beltone Mississippi Hearing Aid Center is seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team. As the face of our practice, you will be responsible for creating an exceptional patient experience and providing top-notch support to our Hearing Care Professionals.

Key Responsibilities
  • Administrative Support: Provide general office and administrative duties, ensuring a smooth and efficient workflow.
  • Patient Liaison: Assist the Hearing Care Professional with patient processes and serve as a liaison between patients and our team.
  • Scheduling and Marketing: Utilize our scheduling system to maximize test opportunities and actively call patients to schedule appointments. Develop and assist with local marketing and sales activities to build community relationships and referrals.
  • Customer Service: Provide professional phone support, respond to patient inquiries, and follow up with patients to ensure their needs are met.
  • Documentation and Compliance: Accurately process and document clinic forms, ensuring HIPAA and State law compliance.
  • Financial Management: Verify patient eligibility, submit insurance claims, and manage accounts receivable and payable.
  • Office Maintenance: Maintain a clean and welcoming office environment.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: 2 years of office experience preferred, with 2 years of sales and customer service experience also preferred.
  • Skills: Proficient in MS Office Word and Excel, with excellent communication and organizational skills.
  • Work Environment: Willing to work flexible hours and days.
Competencies
  • Customer Focus: Provide exceptional customer service and prioritize patient needs.
  • Teamwork: Collaborate with our team to achieve common goals and objectives.
  • Self-Motivation: Demonstrate self-motivation, organization, and decision-making skills.


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