Patient Care Coordinator
2 weeks ago
Beltone Mississippi Hearing Aid Center is seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team. As the face of our practice, you will be responsible for creating an exceptional patient experience and providing top-notch support to our Hearing Care Professionals.
Key Responsibilities- Administrative Support: Provide general office and administrative duties, ensuring a smooth and efficient workflow.
- Patient Liaison: Assist the Hearing Care Professional with patient processes and serve as a liaison between patients and our team.
- Scheduling and Marketing: Utilize our scheduling system to maximize test opportunities and actively call patients to schedule appointments. Develop and assist with local marketing and sales activities to build community relationships and referrals.
- Customer Service: Provide professional phone support, respond to patient inquiries, and follow up with patients to ensure their needs are met.
- Documentation and Compliance: Accurately process and document clinic forms, ensuring HIPAA and State law compliance.
- Financial Management: Verify patient eligibility, submit insurance claims, and manage accounts receivable and payable.
- Office Maintenance: Maintain a clean and welcoming office environment.
- Education: High School diploma or equivalent required.
- Experience: 2 years of office experience preferred, with 2 years of sales and customer service experience also preferred.
- Skills: Proficient in MS Office Word and Excel, with excellent communication and organizational skills.
- Work Environment: Willing to work flexible hours and days.
- Customer Focus: Provide exceptional customer service and prioritize patient needs.
- Teamwork: Collaborate with our team to achieve common goals and objectives.
- Self-Motivation: Demonstrate self-motivation, organization, and decision-making skills.
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Hearing Care Professional
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