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Customer Service Representative
1 month ago
Williams Plumbing & Drain Service
Customer Service Representative - Full Time
About Us
We are a family-owned and operated business with over 40 years of experience in Tulsa. We pride ourselves on treating our clients and employees with value and respect.
What We Offer
We provide a competitive hourly rate of $13.50, paid training, a consistent schedule with no evenings or weekends, medical and dental benefits, paid time off, paid holidays, 401(k) retirement planning options, and additional bonuses and incentives based on job performance.
Desired Skills and Experience
Prior customer service experience and phone experience are preferred, but a great attitude is the only non-negotiable requirement.
The Role
You will promote customer satisfaction by converting incoming customer calls into booked service appointments. You will need to learn the call script to sound professional and authentic when speaking with our customers.
Key Responsibilities
Participate in training and regular coaching sessions to grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with our team of technicians, dispatch, and your manager. Accurately answer and resolve any customer concerns or issues.
Why Join Us
If you want to be part of a team that values excellence and customer satisfaction, this is the opportunity for you. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
