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Electronics Repair Specialist

2 months ago


Everett, Washington, United States uBreakiFix Full time
Position Overview:
This is NOT a Remote Work Position. Foreign Non-US Resumes Will Be Immediately Rejected.

About the Role:
  • No prior experience is required; we provide comprehensive training.
  • Experienced candidates will receive a higher compensation.
  • This role demands full-time availability, including weekends and holidays. Please do not apply if you cannot commit to this schedule.

Company Background:
Since its establishment, iDoctor Cell Phone and Tablet Repair LLC has aimed to lead the handheld device repair industry. In 2018, we partnered with uBreakiFix to enhance our repair services with OEM parts and advanced training. uBreakiFix, founded in 2009, has expanded to over 800 locations across the U.S., Puerto Rico, and Canada, becoming a top choice for gadget repairs due to its commitment to customer satisfaction and competitive pricing.

Job Responsibilities:
  • Identify, diagnose, and resolve issues with electronic devices.
  • Offer solutions and recommendations for device problems.
  • Communicate technical information to clients in an easy-to-understand manner.
  • Provide clients with repair estimates and timelines.
  • Ensure all repairs meet uBreakiFix quality standards.
  • Welcome clients warmly and maintain a positive atmosphere.
  • Handle incoming calls professionally and courteously.
  • Deliver exceptional customer service to enhance client experiences.
  • Stay informed about accessory inventory and suggest products as needed.
  • Monitor device inventory and protect store stock.
  • Utilize the point-of-sale system for accurate customer records and repair statuses.
  • Maintain a clean and professional workspace.

Qualifications:
  • Exceptional customer service abilities.
  • Strong technical, analytical, and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Effective written and verbal communication skills.
  • Proficient in Microsoft Office applications.
  • Able to work collaboratively in a team setting.
  • Flexible availability, including weekends and holidays.
  • High school diploma or GED required.

Preferred Qualifications:
  • A+ Certification.
  • Apple Certified Macintosh Technician (ACMT).
  • Experience in repairing electronics, smartphones, PCs, and gaming consoles.
  • Technical degree or certification in Electronics or Consumer Electronics.
  • Prior experience in retail electronics or mobile carrier environments.

Compensation:
Competitive pay starting at $37,000, with additional earnings potential through commissions and tips. Comprehensive medical, dental, vision, and life insurance plans are also available.