Repair Technician

2 weeks ago

Everett, Washington, United States uBreakiFix Full time
Unlock Your Potential as a Repair Technician

Are you passionate about electronics and customer service? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Repair Technician to join our team at uBreakiFix, where you'll have the opportunity to work with a wide range of devices and develop your technical expertise.

Key Responsibilities:
  • Diagnose and Troubleshoot: Utilize your analytical skills to identify and resolve issues in electronic devices.
  • Client-Focused Service: Provide personalized recommendations for problem resolution and communicate complex technical issues in a clear and concise manner.
  • Repair and Replacement: Offer transparent repair and replacement estimates to clients, ensuring complete satisfaction and confidence in our services.
  • Quality Assurance: Ensure that all repairs meet or exceed industry quality standards, upholding the reputation of our brand.
  • Client Engagement: Greet clients warmly, answer phone calls professionally, and maintain a positive and friendly environment, setting the stage for superior customer service.
  • Accessory Knowledge: Stay informed about the latest accessory inventory, utilizing your expertise to provide tailored recommendations to clients.
  • Inventory Management: Keep track of all devices and inventory, safeguarding stock and maintaining accurate records using the point-of-sale system.
  • Store Maintenance: Uphold the professional appearance of the store and workstations, ensuring cleanliness and organization at all times.
Requirements:
  • Exceptional Customer Service Skills: Ensure clients feel valued and well taken care of throughout their experience.
  • Strong Technical and Analytical Skills: Effectively diagnose and troubleshoot electronic devices.
  • Superb Organizational and Cleanliness Skills: Maintain an efficient and orderly work environment.
  • Excellent Written and Oral Communication Skills: Engage with clients and colleagues effectively.
  • Proficiency in Microsoft Office: Work well in a team environment.
  • Flexibility: Work varying hours, including weekends and holidays, to meet the needs of our clients.
  • High School Diploma or GED: Meet the basic educational requirement.
Preferred Qualifications:
  • A+ Certification and Apple Certified Macintosh Technician (ACMT): Demonstrate advanced technical expertise.
  • Hands-on Experience in Repairing Electronics: Showcase a deeper understanding of the field.
  • Technical Degree or Certification in Electronics or Consumer Electronics: Highlight your expertise in the field.
  • Previous Work Experience in Retail Electronics or Cell Phone Carrier Stores: Provide valuable industry insight.
Compensation:

The pay range for this role is $37,500 - $49,000, with the potential to earn uncapped commissions and tips. Current Technicians, on average, can make an additional $3 to $8 per hour through commissions and tips alone. Additionally, we offer a shared cost comprehensive medical, dental, vision, and life insurance plan to support our team's well-being after 60 days.

At uBreakiFix, we're committed to providing unparalleled electronic device services while creating memorable client experiences. If you're ready to embark on an exciting journey where your technical expertise meets exceptional customer service, apply now and become a valuable part of our team.

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