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Collections Specialist

2 months ago

Chicopee Massachusetts, United States Mental Health Association - Western MA Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at the Mental Health Association - Western MA. As a key member of our revenue cycle team, you will be responsible for ensuring timely and accurate collection of patient accounts.

Key Responsibilities
  • Account Management: Manage a high-volume of patient accounts, ensuring timely and accurate collection of payments.
  • Communication: Develop and maintain effective communication with patients, providers, and payers to resolve account discrepancies and ensure timely payment.
  • Problem-Solving: Utilize strong analytical and problem-solving skills to identify and resolve complex account issues.
  • Compliance: Ensure compliance with all relevant laws, regulations, and industry standards related to patient account management and debt collection.
  • Collaboration: Work collaboratively with cross-functional teams, including billing, patient access, and clinical staff, to ensure seamless patient care and revenue cycle operations.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: Minimum 2 years of experience in patient account management, medical billing, or a related field.
  • Skills: Excellent communication, analytical, and problem-solving skills; proficiency in electronic medical records (EMR) and spreadsheet applications; ability to work in a fast-paced environment and manage multiple priorities simultaneously.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Team Environment: A collaborative and supportive team environment that values employee input and feedback.