Customer Support Specialist for Insurance Claims

2 days ago


Stevens Point, Wisconsin, United States Zurich Insurance Company Ltd Full time

We are seeking a highly skilled and experienced American Express Claims Representative to join our team. As a key member of our Claims Call Center, you will be responsible for handling incoming calls from American Express card members who need to file an insurance claim.

The ideal candidate will have excellent verbal and written communication skills, with the ability to provide clear and concise information about policy coverage and claim status. You will also be skilled at managing and prioritizing tasks, with a strong attention to detail and accuracy in gathering and entering information into a system.

We offer a competitive salary of $20.00 per hour, with opportunities for growth and development in a dynamic and fast-paced environment. Our hybrid work model allows for flexibility and work-life balance, with locations in Stevens Point, WI and Houston, TX.

Job Summary:

  • Handle incoming calls from American Express card members
  • Provide benefit and coverage information, set up new claims, and provide status updates
  • Manage and prioritize tasks with attention to detail and accuracy

Requirements:

  • High school diploma or equivalent
  • 1+ years of customer service experience preferred
  • Excellent verbal and written communication skills
  • Attention to detail and accuracy in gathering and entering information


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