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Customer Experience Associate

2 months ago

Wayne, Pennsylvania, United States AFC Fitness Full time
About the Role

AFC Fitness is seeking a highly skilled and enthusiastic Beverage Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and contributing to the success of our shifts.

Key Responsibilities
  • Specialty Beverage Expertise: Knowledgeably execute our specialty beverage menu, ensuring that every drink meets our high standards.
  • Guest Experience: Create memorable experiences for our guests, exceeding their expectations and building a loyal customer base.
  • Sales and Profit Maximization: Grow sales and maximize profit by effectively managing inventory, optimizing menu offerings, and promoting our products.
  • Operational Excellence: Compete opening and closing checklists, complete side work, and maintain a clean and organized workspace.
  • Team Collaboration: Work closely with colleagues to achieve common goals, share knowledge, and support each other in a fast-paced environment.
Requirements
  • Excellent Communication Skills: Effortlessly converse with guests, colleagues, and management, demonstrating a strong ability to interact with people.
  • Customer Focus: Possess a strong desire to exceed customer expectations, consistently delivering exceptional service.
  • Physical Demands: Ability to stand for long periods, reach, bend, and frequently lift up to 40 pounds.
  • Continuous Improvement: Consistently work to improve and grow, staying up-to-date with industry trends and best practices.
  • Attention to Detail: Understand the importance of maintaining clean and organized refrigeration equipment and storage areas.
  • Coffee Knowledge: Possess a working knowledge of specialty coffee and demonstrate a desire to grow and develop your skills.