Customer Experience Ambassador

3 weeks ago


Wayne, Pennsylvania, United States Smashburger Full time
Be a Part of the Smashburger Team

We're on a mission to craft outrageously delicious burgers and provide an amazing guest experience. As a Guest Service Expert, you'll be the face of our brand, ensuring every customer leaves smiling and craving their next Smashburger visit.

Your Key Responsibilities:
  • Create a warm and welcoming atmosphere that turns guests into regulars
  • Showcase your customer service superpowers and fix any 'oh no' moments
  • Stay one step ahead to anticipate guests' needs before they even ask
  • Rock the headset and keep things running smoothly on the front lines
What We're Looking For:
  • A team player who can work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
  • Someone who is knowledgeable of all menu items so they can make meal suggestions and answer questions
  • Able to verify each guest order for accuracy, manage 'to go' orders, process POS transactions, and follow cash handling procedures
  • Able to visit tables after food delivery to ensure guests have everything they need
Why Smashburger?

We celebrate diversity and provide the tools for you to learn, develop new skills, and advance your career. If you thrive in a fast-paced environment and believe 'hospitality' is more than just a buzzword, we want you on our lineup. Apply now and let's craft an amazing journey together - one delicious burger at a time.



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