Customer Service Representative
6 days ago
Friedman's Home Improvement is seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service while upholding quality standards and meeting performance metrics.
Key Responsibilities- Provide industry-leading customer service to all customers over the phone, via chat, and email.
- Offer product information, suggestions, alternatives, and inventory levels to customers.
- Place orders for customer pick-up, delivery, and maintain those orders.
- Perform duties in a professional and expedient manner in alignment with Friedman's Way and our Core values.
- Collaborate efficiently with other departments to ensure timely resolution for customers' needs.
- High School Diploma or GED.
- Customer Service or Hospitality experience is highly preferred.
- Great active listening and communication skills with a patient empathetic attitude.
- Is a team player with a customer service mindset that seeks to serve others.
- Excellent interpersonal and rapport-building skills.
- Effective verbal, listening, and written communication skills.
- Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams) is preferred.
- Job-based knowledge of D365 or other ERP system with the ability to learn Friedman's systems and their functionality.
- 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%.
- Medical, Dental, and Vision bundled benefit plan.
- Team Member discount on all merchandise.
- Tuition reimbursement to further career path.
Friedman's Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
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