Customer Service Representative

6 days ago


Santa Rosa, California, United States Friedmans Home Improvement Full time
Job Summary

Friedman's Home Improvement is seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service while upholding quality standards and meeting performance metrics.

Key Responsibilities
  • Provide industry-leading customer service to all customers over the phone, via chat, and email.
  • Offer product information, suggestions, alternatives, and inventory levels to customers.
  • Place orders for customer pick-up, delivery, and maintain those orders.
  • Perform duties in a professional and expedient manner in alignment with Friedman's Way and our Core values.
  • Collaborate efficiently with other departments to ensure timely resolution for customers' needs.
Requirements
  • High School Diploma or GED.
  • Customer Service or Hospitality experience is highly preferred.
  • Great active listening and communication skills with a patient empathetic attitude.
  • Is a team player with a customer service mindset that seeks to serve others.
  • Excellent interpersonal and rapport-building skills.
  • Effective verbal, listening, and written communication skills.
  • Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams) is preferred.
  • Job-based knowledge of D365 or other ERP system with the ability to learn Friedman's systems and their functionality.
What's in Friedman's Toolbox for Team Members
  • 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%.
  • Medical, Dental, and Vision bundled benefit plan.
  • Team Member discount on all merchandise.
  • Tuition reimbursement to further career path.
About Friedman's Home Improvement

Friedman's Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.



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