Technical Support Specialist

2 weeks ago

Santa Maria, California, United States Calportland Full time
Job Summary

The Technical Support Analyst is a key role within CalPortland, responsible for providing high-quality, timely, and effective IT support to the organization. This position acts as a liaison between Business Operations and IT, ensuring seamless communication and collaboration.

This role requires a strong understanding of IT systems, hardware, and software, as well as excellent problem-solving and analytical skills. The Technical Support Analyst will be responsible for troubleshooting and resolving technical issues, providing technical guidance and support to end-users, and collaborating with the IT team to implement new technologies and solutions.

Responsibilities
  • Utilize CalPortland's standard ticketing system to create and close IT issues, providing timely and accurate progress status to end-users.
  • Provide technical advice and decision-making regarding equipment selection, deployment, and maintenance, as well as troubleshooting and resolving technical issues.
  • Support PC, printers, peripherals, network (LAN/WAN), telephony, and ancillary plant systems using established CalPortland Service Request and Change Control processes.
  • Upgrade and install new hardware and software, including PCs, printers, networking equipment, and mobile devices for corporate users and production plants.
  • Evaluate new information systems products or services and suggest changes to existing products or services to better aid end-users.
  • Manage ongoing hardware refresh processes, meeting monthly targets and maintaining prioritized efforts.
  • Develop and maintain best-practice consistency across all sites.
Requirements/Qualifications
  • 3+ years of IT experience required.
  • This is an on-site position, requiring daily presence at the regional office. Remote work or telecommuting is not an option for this role.
  • Provide mid-level technical support and troubleshooting for all versions of Windows client, knowledge of network devices, and fundamentals of network connectivity, PC hardware setup, and issue resolution.
  • Proven experience in diagnosing and resolving hardware, software, and networking issues.
  • Familiarity with management and troubleshooting of mobile devices, including smartphones, tablets, and MDM tools.
  • Excellent time management and organizational skills.
  • Participate in a rotation to respond to high-priority, after-hours calls, approximately 2 weeks every 4 months.
  • Ability to create and maintain technical documentation.
  • Facilitate IT-related work by coordinating with external vendors to ensure comprehensive planning and execution of IT-related efforts at regional locations.
  • Exceptional verbal and written communication skills and ability to work in a collaborative team environment with minimal supervision.
  • Highly organized and flexible self-starter, with an eye for detail, who can maintain multiple ongoing assignments simultaneously and reprioritize work appropriately in sometimes ambiguous and often changing situations.
  • Must be able to engage in physical activities such as lifting equipment (~50lbs), working under desks, running cable, and installing hardware.
  • A valid driver's license and a clean DMV record are required to travel to regional locations. Company pool car or mileage reimbursement provided.

Preferred:

  • Prior IT experience in a construction/manufacturing organization.
  • Project management experience.
  • IT certifications preferred (CompTIA A+, Microsoft, etc.).
Conditions of Employment

Successful candidates must submit to a post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA-regulated ongoing drug and alcohol testing.

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