Event Coordinator

2 days ago


Le Mans, Pays de la Loire, United States Michaels Stores Full time
Event Coordinator

Michaels Stores is seeking a skilled Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning and coordinating events, including children's birthday parties and other craft classes or events, to provide a stress-free, fun, and engaging experience for guests. You will also be responsible for delivering friendly customer service, helping customers shop at our store and find what they're looking for, and ensuring all customers receive a fast and friendly checkout experience.

Key Responsibilities:
  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons, such as goody bags, balloons, etc., to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks, such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards, set up, break down, and clean before and after each event.
Customer Experience:
  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly checkout experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck un-load, stocking, and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities, including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Preferred Knowledge/Skills/Abilities:
  • Energetic and enthusiastic personality.
  • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
  • Must have excellent people skills.
  • Must have experience working with children and children's events.
  • Must have good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
  • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
Work Environment:
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Equal Opportunity Employer:

Michaels Stores is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.



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