Home Theater Product Specialist

3 weeks ago


Plymouth Meeting, Pennsylvania, United States Best Buy Full time
About the Role

We are seeking a highly skilled and motivated Sales and Service Expert to join our team at Best Buy. As a Sales and Service Expert, you will be responsible for providing exceptional customer service and sales support in our home theater department.

Key Responsibilities
  • Engage with customers to understand their needs and preferences, and provide expert recommendations on home theater products.
  • Maintain expert-level knowledge of all products in the home theater category, including specifications, features, and benefits.
  • Use effective time management strategies to optimize daily tasks and responsibilities.
  • Handle customer inquiries, complaints, and returns professionally, ensuring a positive shopping experience.
  • Prioritize activities based on urgency and importance, set realistic deadlines, and use tools and techniques to manage time effectively.
  • Maintain department merchandising and readiness to serve customers.
  • Train other sales floor personnel on how to be successful in the department.
Requirements
  • 1 year of experience building complex solutions in sales, customer service, or related fields.
Preferred Qualifications
  • 1 year of leadership experience in a related field or military leadership equivalent.
  • 1 year of experience selling in premium products, luxury brands, and/or custom design environments.
  • 1 year of experience in customer relationship management (CRM).
What We Offer
  • Competitive pay.
  • Generous employee discount.
  • Physical and mental well-being support.


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