Business System Solutions Analyst and Trainer

6 hours ago

Wichita, Kansas, United States INTRUST Bank Full time
About the Role

We are seeking a highly skilled Business System Solutions Analyst and Trainer to join our team at INTRUST Bank. As a key member of our organization, you will play a critical role in designing, developing, and launching efficient business, financial, and operations systems in support of key organizational functions and business processes.

Key Responsibilities
  • Partner with business units, internal and external customers, third-party partners/vendors, IT teams, and others to optimize current product state and implement additional technology solutions through enhancements and projects.
  • Produce and present useful, clear reports of findings and recommendations.
  • Define, review, and iterate business requirements and use cases to ensure they are clear, concise, and aligned with the business intent.
  • Identify risks and benefits of alternate designs; document assumptions; assess project impact of business changes to users, internal and external customers.
  • Build and document detailed knowledge of the application/process flow and understand interdependencies to assist in developing and providing long-term product solutions.
  • Actively listen and anticipate customer needs and incorporate into team strategies and priorities to drive valuable results.
  • Connect with leaders and stakeholders to develop and maintain strong working relationships, internalize business strategies, and optimize value.
  • Monitor task assignments to ensure they are performed on schedule, within intended scope, and to a defined level of quality.
  • Perform cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions.
  • Support the prioritization of initiatives and define necessary resources needed to optimize the customer experience.
  • Stay up to date on the latest process and IT advancements and apply that knowledge to existing business processes.
  • Deliver new employee and job-specific training to employees across all supported applications.
  • Develop, implement, and conduct training programs for new and existing employees.
  • Monitor training plans for timely completion of assigned courses.
  • Evaluate, research, and enhance the effectiveness of all training content to improve staff development.
  • Partner with other business units to evaluate training needs and appropriate delivery methods.
  • Maintain training materials ensuring content is current, accurate, and aligns with departmental procedures.
  • Act as a resource for employee questions.
  • Conduct needs assessments to identify knowledge gaps related to the daily mechanics of utilizing applications.
  • Design and develop creative tools & process training solutions; including, but not limited to, interactive instructor-led training courses, e-learning, and blended learning modules, and all related materials and resources.
  • Create curriculum to be included in New Hire onboarding plans for all levels of the organization.
  • Keep updated on new training methods and techniques.
Requirements
  • High energy, initiative, and a self-starter who is positive and motivated.
  • Customer-first mind set with the ability to keep an open mind, collaborate, and compromise on all potential solutions and support of management's resulting decisions.
  • Ability to manage multiple projects and deadlines.
  • Must be able to work in a team environment.
  • Excellent oral and written communications.
  • Effective personal relations skills to ensure successful interactions with team members, internal and external departments, and vendors.
  • Ability to interpret and/or discuss information with others, involving terminology or concepts foreign to many people required.
  • Strong technical leadership and project management skills.
  • Able to use problem-solving skills and with logical skill, to meet strategic goals.
  • Proficient in use of Microsoft Office applications and understanding of relational database concepts and data management required.
Education and Experience
  • Bachelor's degree in business or systems-related field and/or 3-5 years related job experience required.
  • Previous banking and/or business analysis experience desired.
  • Minimum of 2 - 3 years of Training/Mentoring/Coaching experience preferred.
Licenses and/or Certifications
  • Project Management Institute Professional in Business Analysis Certification (PMI-PBA) or equivalent certification preferred.
Physical Demands
  • Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking.
  • Occasional lifting up to 25 lbs.
  • Must be able to hear and speak clearly on video calls, face-to-face, and over the phone.
  • Must be able to use hands to key information and handle objects.
Working Conditions
  • Normal office conditions.
  • Some travel required related to conferences and training.

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