Customer Experience Representative

4 weeks ago


Plattsburgh, New York, United States Michaels Stores Full time
About Us

Michaels is committed to fueling the joy of creativity for all makers. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.

Job Description

As a Service Team Member, you will play a key role in delivering exceptional customer experiences and ensuring our stores are well-maintained and stocked. You will work closely with our cross-functional teams to achieve business goals and objectives.

Responsibilities
  1. Deliver outstanding customer service, ensuring customers have a positive shopping experience
  2. Execute cash handling and provide a fast and friendly checkout experience
  3. Engage customers on our Rewards program and Private Label Credit Cards, promoting loyalty and retention
  4. Educate customers on our Voice of Customer (VOC) survey, gathering feedback to improve our services
  5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), streamlining customer experiences
  6. Participate in truck unloading, stocking, and planogram (POGs) processes, maintaining store visual merchandising standards
  7. Complete merchandise recovery and maintenance tasks, ensuring a well-merchandised and in-stock store
  8. Support shrink and safety programs, maintaining a safe working environment
  9. Adhere to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations
  10. Project a positive image and serve as a role model for other Team Members, promoting a positive and inclusive work environment
  11. Cross trained in Custom Framing selling and production, offering customers a unique and personalized shopping experience
Requirements
  • Retail and/or customer service experience preferred
Salary and Benefits

We offer a competitive total base pay range of $15.00 - $17.70 per hour. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.



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