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Guest Room Specialist

2 months ago

Koloa, Hawaii, United States Azul Hospitality Full time
Job Overview

Location
Azul Hospitality

Employment Type
Full Time

Compensation
$26.00 Hourly

Shift
Any

Category
Hospitality - Hotel

Role Summary

The primary objective of this position is to uphold the utmost standards of cleanliness and upkeep in hotel guest accommodations, ensuring guest satisfaction at all times. This role involves providing guests with fresh linens, towels, and essential amenities while adhering to the highest cleanliness standards.

Key Responsibilities
  • Thoroughly clean all assigned guest rooms within designated timeframes.
  • Maintain and update daily assignment logs throughout the shift. Submit completed logs and keys to the Housekeeping Supervisor at the end of the shift.
  • Change bed linens and ensure beds are properly made.
  • Restock room supplies, including toiletries and drinking glasses.
  • Move and arrange furniture as necessary within guest rooms.
  • Utilize appropriate cleaning methods for carpets, rugs, and upholstered furniture.
  • Dust and sanitize all surfaces, including furniture, fixtures, and electronics.
  • Ensure bathrooms are meticulously cleaned, including showers, sinks, and toilets.
  • Polish and maintain wood and metal fixtures.
  • Clean windows and door frames.
  • Empty and dispose of waste from trash receptacles.
  • Restock bathroom supplies and towels.
  • Sort, count, and distribute linens to designated areas.
  • Organize and maintain cleaning carts and linen closets.
  • Transport waste to disposal areas.
  • Participate in deep cleaning initiatives as outlined in the hotel's cleaning program.
  • Maintain cleanliness in hallways, restrooms, elevators, and other common areas.
  • Perform general cleaning tasks using standard hotel cleaning products in compliance with health regulations.
  • Document and report lost and found items according to established procedures.
  • Familiarize oneself with hotel emergency protocols and loss prevention guidelines.
  • Report maintenance issues and necessary repairs, ensuring that rooms are not returned to inventory until issues are resolved.
  • Maintain a clean work area upon completion of tasks.
  • Perform additional duties as assigned by management.
Supportive Functions

In addition to essential responsibilities, this position may involve a variety of supportive tasks, determined by management based on hotel needs:
  • Assist with guest inquiries.
  • Adhere to all company safety and security policies.
  • Report maintenance issues, safety hazards, and any incidents.
  • Carry out other reasonable job duties as requested by supervisors.
Physical Requirements
  • Work primarily indoors, with moderate temperature control.
  • Ability to stand and move efficiently for extended periods.
  • Capable of lifting up to 45 lbs. and pushing/pulling carts weighing up to 250 lbs.
  • Requires dexterity for various tasks, including operating office equipment.
  • Ability to communicate effectively with guests and staff.
Qualifications

Applicants should possess:
  • Proficiency in the primary language used in the workplace.
  • Strong communication skills, both verbal and written.
  • Excellent customer service abilities.
  • Attention to detail and strong organizational skills.
  • Basic computer and mathematical skills.
  • Ability to work independently and handle conflict resolution effectively.
Education

High school diploma or equivalent is required.

Experience
  • Previous experience in the hospitality sector is preferred.
Grooming Standards

All staff members must maintain a neat and professional appearance in accordance with Azul Hospitality standards.

Attendance Policy

Consistent attendance is crucial for this role. Staff members are expected to comply with all company policies regarding attendance and punctuality.