Cloud Contact Center Solutions Expert

3 days ago


Burlington, Massachusetts, United States Syntricate Technologies Full time
Cloud Contact Center Solutions Expert

Syntricate Technologies is looking for a highly skilled Cloud Contact Center Solutions Expert to join our team in Cary, NC. As a key member of our team, you will be responsible for designing and implementing cloud-based contact center solutions using Genesys Cloud Contact Center technologies. If you have a passion for technology and enjoy working with customers to understand their business needs, this could be the perfect opportunity for you

About the Role:
This role involves working closely with businesses to understand their contact center needs and developing strategies to improve call routing efficiency. The successful candidate will be responsible for designing and implementing cloud-based contact center solutions using Genesys Cloud Contact Center technologies. Additionally, this role requires expertise in automatic call distribution, predictive routing, skill-based routing, and more.

Key Responsibilities:
* Design and implement cloud-based contact center solutions using Genesys Cloud Contact Center technologies
* Partner and collaborate with businesses to gain a thorough understanding of the contact center business and their vision to ensure Telephony strategy aligns with overall service vision and strategies
* Responsible for documenting, reviewing and approval of the requirements for each Line of Business
* Help drive the desired user experience for each Line of Business
* Help build Genesys Reporting Solutions for Contact Center by partnering with Reporting Team, LOB

Requirements:
* 3+ years' current experience working supporting Genesys Contact Center as Business Analyst or Product Owner
* 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
* 3+ years' experience with creating documentation for communication with varied audiences
* 2+ years' experience working of rollout of new technologies

Salary: $140,000 - $170,000 per year

Location: Cary, NC

In return for your expertise, we offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.

  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job Description:We are seeking an experienced Product Owner for Genesys Cloud Contact Center to join our team at Syntricate Technologies Inc. The successful candidate will be responsible for overseeing the development of Genesys Telephony, including Call Routing, Call Back Assist, Softphone, and Integrations to existing Call Center applications.The estimated...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job Description:We are seeking a highly skilled Cloud Security Expert to join our team at Syntricate Technologies. The ideal candidate will have extensive experience in cloud security, with a strong focus on Azure architecture and security controls.The successful applicant will be responsible for designing and implementing secure cloud solutions, ensuring...

  • Product Owner

    1 week ago


    Burlington, Massachusetts, United States Syntricate Technologies Full time

    Overview:Syntricate Technologies Inc. is a leading provider of technology solutions to the contact center industry.We are seeking a highly skilled Product Owner to join our team in Cary, NC, who has expertise in Genesys Contact Center and Collaboration Tools.The successful candidate will have a strong understanding of Agile Methodologies and Scrum, with...


  • Burlington, Massachusetts, United States 1975 EMD Millipore Corporation Full time

    About the PositionWe are seeking an experienced Lead Cloud Solutions Architect to join our team at 1975 EMD Millipore Corporation. This is an exciting opportunity for a skilled professional to design and implement cloud-based data platforms.About the RoleThis position will be responsible for delivering best-in-class data, analytics, and AI platforms to Life...


  • Burlington, Massachusetts, United States Veracode Full time

    Job DescriptionWe are seeking a highly skilled Cloud-Based Application Security Expert to join our team at Veracode. This individual will play a critical role in helping our enterprise clients protect their applications from threats and ensure compliance with regulatory requirements.The ideal candidate will have a minimum of three years of experience in...


  • Burlington, Massachusetts, United States Veracode Full time

    About UsVeracode is a leading provider of cloud-based application security testing solutions. We take pride in our diverse and collaborative culture that fosters learning and growth within our employees.Job SummaryWe are seeking an experienced Cloud Solutions Architect to join our team at Veracode. The ideal candidate will have a strong background in cloud...


  • Burlington, Massachusetts, United States Pyramid Technology Solutions, Inc Full time

    We are seeking an experienced Senior Software Engineer to join our team at Pyramid Technology Solutions, Inc. This is a fantastic opportunity to work on challenging projects and contribute to the growth of our company.The ideal candidate will have a strong background in software development, with expertise in cloud-based technologies, including AWS or Azure....


  • Burlington, Massachusetts, United States Veracode Full time

    Cloud-Based Security ExpertWe are seeking a skilled Cloud-Based Security Expert to join our team at Veracode, Inc. in Burlington, MA.To be successful in this role, you will need a Bachelor's degree or equivalent in Computer Science, Engineering, Mathematics, or a related field, along with 3-5 years of work experience in software development or a related...


  • Burlington, Massachusetts, United States Pyramid Technology Solutions, Inc Full time

    About the Role:We are seeking a highly skilled Senior Software Engineer to join our team at Pyramid Technology Solutions, Inc. This is an exciting opportunity for a seasoned professional to contribute to the design, development, and deployment of cutting-edge software solutions.Job Responsibilities:Contribute to all stages of the product development and...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    About Syntricate TechnologiesSyntricate Technologies is a leading provider of innovative technology solutions, and we are currently seeking an experienced Cloud Data Architect for Enterprise Solutions. As a key member of our team, you will be responsible for designing and implementing cutting-edge data architectures on the AWS platform.Estimated Salary:...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    About UsAt Syntricate Technologies, we are dedicated to delivering cutting-edge solutions that drive innovation and growth. Our team of experts is passionate about staying ahead of the curve and leveraging the latest technologies to meet our clients' evolving needs.Job SummaryWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team in...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job Title: Genesys Telephony Product OwnerAt Syntricate Technologies Inc., we are seeking an experienced Genesys Telephony Product Owner to join our team. The successful candidate will be responsible for serving as the product owner for Genesys Telephony, including Call Routing, Call Back Assist, Softphone, and Integrations to existing Call Center...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job OverviewWe are seeking an experienced Cloud Security Architect to join our team at Syntricate Technologies. The ideal candidate will have a strong background in cloud security, with expertise in Azure Cloud architecture and security controls.Key ResponsibilitiesDesign and implement secure cloud solutions for Azure environments.Develop and enforce...


  • Burlington, Massachusetts, United States Veracode Full time

    Job SummaryWe're seeking an experienced Senior Enterprise Security Solutions Consultant to join our team at Veracode. This role will drive the adoption of Veracode solutions in the mid-market and enterprise segments, build and sustain customer relationships, and position Veracode to win new business.About the CompanyVeracode is a leading provider of...


  • Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job Overview:Syntricate Technologies is seeking a highly skilled Cloud Solutions Architect to join our team in Phoenix, AZ, Charlotte, NC, or Atlanta, GA. As a key member of our engineering team, you will be responsible for designing and implementing scalable, secure, and high-performance cloud solutions on Microsoft Azure.Key Responsibilities:• Design and...


  • Burlington, Massachusetts, United States Veracode Full time

    About VeracodeVeracode is a pioneering company in the field of application security, dedicated to securing the world's software. Our cutting-edge technology and expert team enable us to provide innovative solutions to our customers.We are committed to delivering exceptional value to our clients, and our cloud-based platform is designed to make it easier for...


  • Burlington, Massachusetts, United States Veracode Full time

    Company Overview: Veracode is a pioneering force in application-layer security, offering a revolutionary approach that combines cloud-based security expertise and best practices. Our mission is to secure the world's software and empower enterprises to innovate with confidence.


  • Burlington, Massachusetts, United States 1975 EMD Millipore Corporation Full time

    About the OpportunityAs a Senior Data Engineer - Cloud Platform at 1975 EMD Millipore Corporation, you will play a critical role in designing and implementing scalable cloud-based data platforms. This is an excellent opportunity to work with cutting-edge technologies and contribute to the success of our organization.Job OverviewThis is a full-time position...


  • Burlington, Massachusetts, United States Cloud Talent Full time

    About the OpportunityCloud Talent is offering a competitive salary of $55,000 - $65,000 per year, depending on experience, for this Human Resources Assistant position. We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.ResponsibilitiesDevelop and implement HR policies, processes, and...


  • Burlington, Massachusetts, United States 1975 EMD Millipore Corporation Full time

    Job DescriptionWe are seeking an experienced Cloud Platform Engineering Leader to join our team at 1975 EMD Millipore Corporation. This is an exciting opportunity for a skilled professional to lead the development and implementation of cloud-based data platforms.About the RoleThis senior leadership position will be responsible for delivering best-in-class...