Product Owner for Genesys Cloud Contact Center

3 days ago


Burlington, Massachusetts, United States Syntricate Technologies Full time
Job Description:
We are seeking an experienced Product Owner for Genesys Cloud Contact Center to join our team at Syntricate Technologies Inc. The successful candidate will be responsible for overseeing the development of Genesys Telephony, including Call Routing, Call Back Assist, Softphone, and Integrations to existing Call Center applications.

The estimated salary for this role is around $120,000 per year, based on industry standards in the Cary NC area. If you have 3+ years' current experience working on a Scrum and/or Agile team as a Product Owner, we encourage you to apply.

Key Responsibilities:
- Collaborate with businesses to understand their vision and develop strategies for Genesys Telephony.
- Develop and maintain documentation for requirements, test cases, and user stories for each Line of Business.
- Work closely with the Reporting Team and LOB to build Genesys Reporting Solutions for Contact Center.

Requirements:
- Expert knowledge of Genesys Cloud Contact Center technologies, including Automatic Call Distribution and predictive routing, skill-based routing, Call back assist, IVR, Queue Treatment, Pulse Reporting, Softphone.
- Excellent communication, organization, and planning skills, with experience in stakeholder management.

About Us:
Syntricate Technologies Inc. is a cutting-edge technology company dedicated to delivering innovative solutions to clients worldwide.

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