Process Assistant, OTR, XLDS
3 weeks ago
This is a unique opportunity to join Amazon's Worldwide Operations network as a Process Assistant. As a key member of our team, you will play a vital role in supporting delivery associates through each step of the delivery process and tracking delivery metrics.
Key Responsibilities- Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
- Track and monitor performance, including on-road ride-alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Support standard work and safety programs.
- Train new Delivery Associates on how to drive and operate vehicles.
- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and positive culture.
- Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas.
- Promote a positive culture for Delivery Associates.
- Ensure all federal, state, and local laws and requirements are being followed.
- Conduct weekly performance reviews with delivery partners.
- Establish trust and credibility by maintaining a high level of integrity, communications, and professional demeanor.
- 1+ years of Microsoft Office products and applications experience.
- High school or equivalent.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
- Work 40 hours/week, and overtime as required.
- Valid and active driver's license.
- At least 21 years old, and authorized to work in the United States.
- Eligible to drive in accordance with DOT requirements.
- Must be able to obtain and maintain a Driver Qualification File.
- 1+ year of experience delivering training both to individuals and groups.
- 1+ year of team lead experience.
- Experience with performance metrics and lean process improvement.
- Excellent written and verbal communication and interpersonal skills to coach, train, and assist team members.
- Solution-oriented, analytical approach to problems.
- A high bar for accuracy and detail.
- Proven ability to develop strong partnerships.
- Strong judgment and decision-making abilities.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $54,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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