Customer Service Representative

4 weeks ago


Whitmore Lake, United States Hamilton Community Health Network Inc Full time

bJob Title:/b Customer Service RepresentativebrbrbJob Summary:/bbrHamilton Community Health Network Inc is seeking a highly skilled Customer Service Representative to provide exceptional front desk coverage for patient satisfaction. The ideal candidate will have excellent communication skills, be able to multitask, and maintain confidentiality in all matters.brbrbKey Responsibilities:/bbrulliSchedule patients for walk-in and follow-up appointments/liliAnswer the telephone and take messages for staff/liliContact patients by telephone to notify them of their scheduled appointments and cancel/reschedule appointments as necessary/liliAccurately enter patient demographics, insurance, and payer codes into Centricity/liliVerify insurance coverage and accurately document information in Centricity/liliEnsure overall waiting room organization, including patient movement/liliCollect old balances and co-payment for services and follow payment processes/liliImport EMR charges and approve tickets for patient pay, sliding fee, and homeless/li/ulbrbRequirements:/bbrulliHigh school diploma or G.E.D. completion/liliSome college preferred/liliTwo years of clerical experience or one year of experience in a healthcare setting preferred/liliMust have knowledge of managed care process/liliMust be able to type 40 words per minute/liliComputer and data entry experience required/liliMust be highly skilled at using computer systems/li/ulbrbWorking Conditions:/bbrThis position requires the ability to work in a fast-paced environment, maintain confidentiality, and meet all attendance and punctuality requirements to ensure proper coverage and quality service.



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