Mechanic and Technical Support Professional
3 weeks ago
Power Distributors delivers state-of-the-art distribution and fulfillment, dedicated sales, service & technical support, manufacturer certified training and a complete offering of the industry's biggest and best known brands all in one convenient package.
Our mission is to provide fast and efficient delivery of parts and products to our customers. We strive to add value along the way through expert systems, services & staff.
We are the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power equipment.
As an Engine Technician Specialist at Power Distributors, you will be working with top brands like Briggs and Stratton, Oregon Equipment Parts, and several other allied parts lines.
Key Responsibilities:
- Maintain professional and technical knowledge while accomplaining organizational goals.
- Familiar with company practices and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Provide a high level of Technical and warranty support to both our customer and staff.
- Maintains service levels and expectations conducive with the department.
- Handles inbound/outbound calls from/to our customer base.
- Acknowledge and appropriately greet and assist every customer in a timely manner Handle complex tasks and projects as assigned.
- Work with inside and outside staff in all departments, as well as with vendors.
- Present and discuss the products and services of the company in a way that conveys an image of quality and integrity, with a focus on the importance of our customers.
- Maintain a high level of product knowledge.
- Support administrative tasks within the team. Performs ongoing review of procedures and processes to ensure best practices within the Power Distributors organization. Manage SharePoint website at the department level.
Salary Range: $60,000 - $80,000 per year
You must have good communication and problem-solving skills, verbal communication and listening skills are required. Good typing, spelling, and writing skills. Intermediate computer knowledge. Also, good interpersonal skills are central qualities, including a positive attitude, team building and professionalism.
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