Broadcast Lens Repair Technician

1 day ago

Costa Mesa, California, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a skilled Broadcast Lens Repair Technician to join our team at Canon USA in Costa Mesa, CA. As a key member of our service department, you will be responsible for performing on-site or in-house repair of ENG's lenses, Cinema lenses, Cine Servo Lenses, Broadcast Studio lenses, Field Lenses, and control accessories.

Key Responsibilities
  • Perform routine customer support activities for equipment and systems products such as wiring, cabling
  • Using established company guidelines, perform on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling
  • Serve as customer contact on technical and service-related problems
  • May instruct customers in proper use and operation of equipment
  • Refers the most complex problems to higher-level personnel such as supervisor or field engineers
  • Repairs lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner, to provide an effective service department
  • Provides technical support and training to dealers and support staff via telephone and on-site visits, supplies information concerning parts and policies, responds to inquiries, and ensures a knowledgeable sales staff
  • Assists customers, supplies information concerning parts, technical advice, and schematic technical drawings, and responds to inquiries, to provide customer support
  • Receives and inspects incoming items for repair and furnishes verbal and/or written cost estimates, to provide information concerning costs for repairs
  • Maintains service area, stocks inventory, and cleaning chemicals, files service repair records, and keeps area generally clean, to ensure a productive work area
  • Represents the organization to customers by providing information, responding to inquiries, or troubleshooting product problems
About You

We are looking for a highly skilled and motivated individual with a strong background in electromechanical equipment repair. The ideal candidate will have a minimum of six months of experience inspecting, testing, grading, repairing, or refurbishing electro-mechanical equipment. Additionally, the candidate should have a working knowledge of computer platforms, general application software, and networking environments.

What We Offer

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

How to Apply

If you are a motivated and skilled individual looking for a challenging and rewarding role, please submit your application through our website at https://www.usa.canon.com/about-us/life-at-canon/careers.

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