Senior Customer Program Manager
1 month ago
About Our Team
Lenovo's Cloud Service Provider (CSP) Segment is seeking a qualified Customer Program Manager (CPM) to lead the Account Core team in managing new business opportunities, RFP bidding, contracts, customer scorecards, QBRs, and account-based initiatives.
Key Responsibilities
- Lead the Extended Account team as a functional team with direct customer-facing roles on RFP bidding, contract management, customer scorecards, QBRs, and account-based initiatives.
- Define account priorities and strategies to guide the team in consistent customer engagements.
- Create a functional team map and customer playbook for team education on customer requirements.
- Ensure end-to-end team and process execution as designed, identifying and communicating gaps and escalating issues as required.
- Identify gaps to customer expectations, assign owners, and track weekly by priority.
Requirements
- Background in Compute, Storage, or GPU product lines required.
- 10+ years of project management experience with a focus on customer program management.
Preferred Qualifications
- Ability to thrive in a fast-paced, dynamic multi-culture environment and collaborate with global function teams across different time zones.
- Work experience in OEM/ODM/System Integration companies in the Data Center industry preferred.
- Senior-level project management skills; PMI preferred but not required.
- Strong interpersonal skills and business sense on financial P&L analysis, MBA degree a plus.
- Familiar with MS Excel, PowerPoint, and Project schedule tools.
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