Customer Service Lead

1 month ago


Sierra Vista, Arizona, United States Lincare Holdings Full time
Job Summary

The Customer Service Lead plays a critical role in driving business growth by reducing held sales in underperforming centers. This position is responsible for analyzing and resolving issues related to held sales, prior authorization expirations, and customer billing surveys. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively with internal stakeholders and external customers.

Key Responsibilities
  • Lead the analysis and resolution of held sales issues, working closely with regional accounting and customer service teams.
  • Develop and implement strategies to reduce held sales in underperforming centers.
  • Collaborate with internal stakeholders to ensure compliance with company policies and procedures.
  • Provide training and support to employees to ensure they have the necessary skills and knowledge to perform their jobs effectively.
  • Monitor and report on key performance indicators, including held sales reduction and customer satisfaction.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.


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