Overnight Member Services Ambassador

4 weeks ago


Marquand, Missouri, United States Crunch Fitness Full time
Job Summary

The Overnight Member Services Representative is the face of our operation, providing exceptional service to our members and guests. This role requires a friendly and welcoming demeanor, with a focus on maintaining a fun and supportive atmosphere.

Key Responsibilities
  • Greet all members and guests with a smile and wish them well as they exit the club.
  • Check in all members and guests in accordance with company procedures.
  • Facilitate any messages on club software at member check-in.
  • Answer phones in a courteous, helpful, and professional manner.
  • Communicate special events to members and guests.
  • Maintain an atmosphere that makes members feel welcome.
  • Facilitate all member requests or forward to a manager.
  • Always maintain a professional disposition.
  • Sell retail products.
  • Schedule member services: tanning, hydro-massage, etc.
  • Facilitate payment of member services in accordance with company procedures.
  • Know club facility, services, and schedules.
  • Maintain a clean and organized work area.
  • Assist in all projects as delegated by club management.
  • Follow all policies and procedures in the Team Member Handbook.
Requirements
  • Obtain or maintain a valid Child/Infant CPR Certification.
  • Experience working with children.
  • Certifications, as local/state laws require.
Physical Requirements
  • Lift 10 lbs. on occasion.
  • Stand, bend, and squat with frequency.
  • Climb and hang decorations when needed.
Employment Eligibility
  • All applicants must possess a high school diploma or equivalent.
  • To be eligible for employment, applicants must be at least 18 years of age.
  • All applicants must be eligible to work in the United States and maintain their eligibility throughout their employment.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer.



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