Call Center Specialist
4 days ago
About Us
Southern Company Gas is a leading energy provider serving over 4 million customers across the southeastern United States. We are committed to delivering reliable, affordable, and clean energy while fostering a culture of excellence and innovation.
Job Summary:
This Customer Service Representative position plays a critical role in ensuring customer satisfaction by providing prompt, professional, and personalized support. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide product information via phone, email, and chat.
- Transaction Processing: Handle transactions such as payments, refunds, and cancellations with accuracy and attention to detail.
- Record Maintenance: Update customer information and records, ensuring data integrity and compliance with regulations.
Requirements:
- Education: High school diploma or equivalent required; Bachelor's degree preferred.
- Experience: 1-2 years of experience in customer service or a related field.
- Skills: Excellent communication, problem-solving, and analytical skills; ability to work in a fast-paced environment; proficiency in MS Office and CRM software.
What We Offer:
- Competitive Salary: $50,000 - $65,000 per year (estimated based on industry standards).
- Comprehensive Benefits: Health insurance, paid time off, holidays, and professional development opportunities.
- Opportunities for Advancement: Career growth and development within the company.
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